FAQs - Questions fréquentes

What are your shipping times for your products?

We take 2-4 days to process your order, then 1-2 weeks to deliver it to you.

Do you ship worldwide?

Yes, absolutely. We ship worldwide.

Where do you ship your product from?

Our offices are located in the Flemish Brabant region, Belgium.

Do you provide product tracking information?

Yes, wait 3 days after your order and ask us via email at sales@mgqueen.be

Some items are missing from my order, what's going on?

Our products are shipped separately according to your order. If your order contains items from two different warehouses, for example, there will consequently be two deliveries. The rest of the order will certainly arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us a picture of the damaged item in question to the email address: sales@mgqueen.be and we will send you a similar replacement item as quickly as possible.

Where are you located?

We are located in Belgium.

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes, international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at: sales@mgqueen.be

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their items online. If you still wish to receive a refund on your order, we can certainly process the payment, provided the request is made within 15 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy [link to refund policy].